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The latest Scams and News from Norfolk County Council Trading Standards – available here>

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Scam Alert – Watch out for COVID-19 fake products – 27 January 2021

We’ve seen reports in Norfolk of fake products online saying they can protect you or cure coronavirus.

Don’t be a victim of one of these are scams – they won’t work, and they’re designed to take your money. Help us spread the word by telling loved ones who may be vulnerable or at risk of being caught out.

For advice on staying scam aware visit the Friends Against Scams website.

If you’ve been a victim of a scam contact the Norfolk & Suffolk Victim Care Scams Prevention Service.

Rogue Trader Alert – Doorstep cold callers in the Hellesdon area – 26 January 2021

We’ve had reports of doorstep cold callers in the Downham Market area offering to carry out work on trees.

In this incident a resident was cold called by a man who offered to trim trees and hedges in the resident’s front garden.

Our advice is:

  • Never deal with cold callers looking to undertake work on or around your property
  • Never agree to have work done by somebody who is ‘just passing’ or take their word that it needs to be done at all
  • Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
  • Never pay for work before it is completed
  • When looking to have work done on or around your property, only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Constabulary via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Scam Alert – Fake COVID-19 vaccine emails – 26 January 2021

We are continuing to warn about emails circulating claiming to be from the NHS offering the COVID-19 vaccine.

The scam email contains the subject line 'Coronavirus (COVID-19) vaccination - NHS'
The fake COVID vaccine email contains the subject line 'This is a public health message from NHS'

These messages are fake. Anyone following the links supplied in the emails will be taken to a fake NHS website which could attempt to gather personal and financial details.

The NHS is currently offering the COVID-19 vaccine to people most at risk from coronavirus. These people will be contacted by the NHS. You will never be asked to supply financial details for the vaccination.

If you receive this or a similar email you can report it by forwarding it to report@phishing.gov.uk

If you have received an email which you believe to be a scam you can also report it to us via our partners, the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Fake courier emails – 25 January 2021

We are warning about emails circulating claiming to be from courier services which state that they have a parcel which currently cannot be delivered.

The fake DHL  email contains the subject line 'DHL delivery - your package is waiting for delivery'.
Fake email contains the subject line '#(@royalmail.delivery.com)#Your package is stopped at our post.id'

The messages will often claim that a payment is due to be able to deliver the package and that without payment the package will be returned.

These messages are not genuine and have no connection with the genuine company.

Our advice is always be wary of claims made in unexpected emails and never click on any links or open attachments.

You can see further examples of fake Royal Mail emails and how to report ones received to them on the Royal Mail website.

DHL offer the following advice on their website about emails purporting to be from them:

  • Attempts have been made to defraud Internet shoppers by the unauthorised use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL
  • In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered
  • Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses

If you have received an email which you believe to be a scam you can also report it to us via our partners, the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Automated telephone cold calls claiming to be from ‘Inland Revenue’ – 22 January 2021

We have received several reports of automated calls claiming to be from the Inland Revenue. The call states that failure to appear at the Magistrates Court will result in the suspension of your National Insurance Number and that you are required to call a number given to ‘resolve’ the issue.

These calls are a scamDo not call the number provided, or provide anyone with your personal details, including your bank or credit card information.

HMRC are aware of these automated phone call scams. To help their investigations if you receive this or a similar call making claims about the suspension of national insurance numbers please report the details by email to phishing@hmrc.gov.uk, including the:

  • Date of the call
  • Phone number used
  • Content of the call

You can report also report telephone cold calls received to us via the Citizens Advice consumer helpline on freephone 0808 223 1133.

Scam Alert – Text messages about your accounts or payments – 21 January 2021

We frequently receive reports about text messages claiming to be from various companies and organisations stating there are issues with accounts or payments.

Accounts payment alerts

These messages are spammed out randomly to huge numbers of mobile numbers hoping to trick people into clicking on a link which will take them to bogus versions of the organisation’s genuine website. There it will attempt to gather personal, login and financial details.

The messages will often claim that accounts have been frozen, that money is about to leave the account, that payments can’t be made or that there is unusual or fraudulent activity with the aim of panicking the recipient into reacting.

If you receive messages like these our advice is:

  • Do not click on any links or open attachments
  • Do not reply to the message
  • Do not call any numbers given in these messages

You can report suspicious or spam text messages to your network operator by forwarding the message to 7726. You may get an automated response thanking you for the report and giving you further instructions if needed. You will not be charged for sending texts to 7726.

If you are concerned about the security of an account contact the service provider directly using the Customer Service number printed on the card, on a recent statement or via information available on their genuine website or app. never use details provided in a text message.

If you think you might have responded to a text message scam and provided your bank account details, contact your bank immediately.

Scam Alert – Watch out for COVID-19 scams and fraud – 20 January 2021

Watch out for Covid-19 scams & fraud with a person raising their hand in alarm against a yellow background. The Norfolk Against Scams partnership logo

Be careful if someone offers to do shopping or collect medication for you: some criminals are asking for money upfront then disappearing. If you do need assistance, make sure it’s from someone you trust.

If you or a loved one has been the victim of fraud, report it as soon as possible by contacting Action Fraud on 0300 123 2040 or visiting the Action Fraud website

Rogue Trader Alert – Doorstep Cold Callers in the Downham Market area – 19 January 2021

We’ve had reports of doorstep cold callers in the Downham Market area offering to undertake work on trees.

In this incident a resident was cold called by a male who stated, ‘they were in the area’ and offered to trim trees in the residents’ front garden.

The male was seen to be driving a silver/grey 4×4.

Our advice is always:

  • Never deal with cold callers looking to undertake work on or around your property
  • Never agree to have work done by somebody who is ‘just passing’ or take their word that it needs to be done at all
  • Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
  • Never pay for work before it is completed
  • When looking to have work done on or around your property only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

It is possible this doorstep cold caller could move on to other areas around Norfolk.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Constabulary via 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999.

Rogue Trader Alert – Further report of Doorstep Cold Callers in the Wymondham area – 18 January 2021

We’ve had a further report of a doorstep cold calling in the Wymondham area.

In this incident a male cold called at a property claiming to be ‘working next door’ and stated that he could see that the resident’s chimney needed repairs. The male offered to do the work ‘straight away’ quoting a cash price and offering to take the resident to the bank to collect the money.

Our advice is never deal with cold callers and never agree to having work on your property when approached by someone ‘passing by’ no matter what claims they are making.

Please share this warning with vulnerable family, neighbours and friends especially in the Wymondham area.

If you see cold callers operating in Norfolk please contact us through our partners the Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Scam Alert – Coronavirus Vaccine Scams – 18 January 2021

In order to receive your Coronavirus vaccine, you can be contacted by the NHS, your employer, a GP surgery or pharmacy local to you.

Help spread the word – tell loved ones who may be at risk

Contact Action Fraud if you believe you, a loved-one, friend or neighbour has been the victim of fraud by calling 0300 123 2040 or visiting the Action Fraud website

Rogue Trader Alert – Doorstep Cold Callers in the Wymondham area – 15 January 2021

We’ve had reports of a doorstep cold calling in the Wymondham area.

In the incident a man cold called at a property claiming he was ‘doing work on a house nearby’ and that he had seen that work was needed on the resident’s chimney.  He then quoted a cash price in excess of £1,500 and offered to take the resident to the bank to collect the cash.

Fortunately the resident declined the offer and reported the incident to us.

Our advice is:

  • Never deal with cold callers looking to undertake work on or around your property
  • Never agree to have work done by somebody who is ‘just passing’ or take their word that it needs to be done at all
  • Never allow a cold caller access to your home, roof or garden even if they are offering to do tasks for a small fee or free
  • Never pay for work before it is completed
  • When looking to have work done on or around your property, only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from before commencing the work

It is possible this doorstep cold caller could move on to other areas around Norfolk.

If you see cold callers operating in Norfolk please contact us through our Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Police on 101.

If you feel intimidated or are concerned for vulnerable neighbours call 999

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader