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Resident Support

Please see a letter that has been sent to all South Norfolk residents.

We are working with our partners to make sure that our most vulnerable residents get the help they need, as soon as possible.

We are working hard with our partners to provide as much support to our communities as possible and we will keep our residents updated on any changing situations as they occur. Please follow advice from Central Government and Public Health England on how to protect yourself and others from coronavirus.

We can offer practical support to residents depending on your circumstances:

  • Working age and currently claiming benefits: if you lose money as a result of the coronavirus, we will look to our existing systems to top up your support. There will be a criteria around this but our aim will be to reduce red tape to a minimum in order to speed up the process.
  • Working age and not claiming benefits: we have created a hardship fund to ensure we can deal with loss of income due to the coronavirus. This will be in the form of payments and advice (some payment may come from DWP)
  • Support for older people: we offer a range of services through our Help Hub including help with keeping warm and food supplies.

We will also offer:

  • Debt and welfare advice for individuals and families who have are in financial  difficulty due to the coronavirus,
  • Practical advice for older people who find themselves more vulnerable as a result of coronavirus, and we will work closely with adult social care to do this.

You can find out about the range of services offered and help available from our Help Hub section on the website.


What we can do – communities  


We have seen the incredible will there is among us to help each other out during this extraordinary time, with vast numbers of people offering their time and resources to help others. There are a number of ways people can get involved:

General advice

The coronavirus outbreak is a rapidly evolving situation so it is important to make sure you stay up to date with the latest official advice.

We have been meeting with other Norfolk Resilience Forum partners – including other councils, NHS, and Police – to discuss the potential risks and impacts for our county and we are well-prepared to respond to any potential incident.

We will continue to review the situation and are following all advice from Public Health England. 

If you have any health concerns, check the NHS website for up-to-date advice and guidance, and for regular updates on travel information, symptoms and precautionary measures.

If you are concerned that you are unwell or are unsure about your symptoms, the NHS advice line is 111.

Public Health England recommend that everyone should maintain good hand, respiratory and personal hygiene – there are NHS guidelines on good hand hygiene.

Useful links

Latest Government advice

The Government has published its coronavirus action plan, which outlines what the health and social care system across the UK has done to tackle the outbreak, and what it plans to do next.

Regularly updated information for the public on the outbreak, including the current situation in the UK and advice about the virus and its symptoms, as well as statements from the Chief Medical Officer on confirmed cases in the UK.

Public Health England has produced a dashboard with information on confirmed cases of coronavirus.